Yes it is. We use Shopify (NYSE:SHOP) as our e-commerce platform which hosts over 1 million other online stores. It uses a 256-bit SSL certificate to establish a secure encrypted connection. All pages, content, credit card, and transaction information is protected by the same level of security used by banks. Our site is also certified Level 1 PCI DSS compliant, the highest level of security certification. This certification signifies we are in compliance with standards for security policies, technologies and ongoing processes that protect our payment systems from breaches and theft of cardholder data.
Where are your ingredients sourced from?
I want to make several orders to ship to several people, how can I do this?
What is the difference between One Bite Palm Bites & Two Bite Palm Bites?
Will the chocolate melt during shipping during warmer months?
How do I store Palm Bites?
Why should I choose Palm Bites over some of the other manufacturers of chocolate covered dates?
Is it safe to shop on palmbites.ca?
Do you ship internationally?
At this time, we only ship within Canada & USA. We hope to one day be able to ship worldwide, but not at this very moment. Very sorry for the inconvenience.
How can I purchase a gift card?
What is your return policy?
Due to the nature of the items we sell, we do not accept returns. However, if there are any issues with your order like if we shipped out the wrong size or flavour, or perhaps the package was damaged during shipment, please contact us and we'll make it right.
The flavour / size I want are marked sold out, when will they be back in stock?
We're sorry to hear! We make Palm Bites during the weekends, so try again Monday morning to see if it is back in stock. Alternatively, you can choose to be notified by email when the product is back in stock by entering your email in the product page of the sold out product.
I'm an influencer, how can we work together?
Please share with us your social media pages or blog(s) and what you have in mind in a partnership and we will reach out to get started.
Still have questions?