FAQs

Where are your ingredients sourced from?

Our dates come from California, USA.

Our nuts are also from USA.

Our dark chocolate is from Belgium.

I want to make several orders to ship to several people, how can I do this?

You will have to make separate orders for each person you want to ship to. If you are looking to order more than 10 products, please send us an email and we can provide a bulk discount.

What is the difference between One Bite Palm Bites & Two Bite Palm Bites?

The difference is the type of date. Two Bite Palm Bites are large Medjool dates, juicy and rich in flavour. The One Bite Palm Bites are Deglet dates, which are 1/4 to 1/2 the size of a Medjool date, it is not as juicy, but still very delicious. It comes down to your preference. If you are new to eating dates, you should go with the Two Bite Palm Bites.

Will the chocolate melt during shipping during warmer months?

To protect the chocolate from melting, we add single-use ice packs in your package. These ice packs are safe for shipping and you can dispose of them when you open the package.

How do I store Palm Bites?

Palm Bites can be stored at room temperature as our chocolate is dairy free and does not require refrigeration. However, if you like your chocolate cold and to extend the shelf life, you can store it in your fridge or freezer.

Why should I choose Palm Bites over some of the other manufacturers of chocolate covered dates?

We encourage you to try other manufacturers as we have tried many over the years and felt that we can make it better, so we're confident you'll feel the same way. We focus on quality over profits, and a lasting taste without the guilt of junky snacks. Our ingredients are all-natural, vegan, and gluten-free. Our dark chocolate does not oils or waxes, or any other additives you are used to seeing in chocolate. We wanted to make a treat we're obsessed with, so others can indulge with us, you'll know what we mean when you try a Palm Bite.

Is it safe to shop on palmbites.ca?

Yes it is. We use Shopify (NYSE:SHOP) as our e-commerce platform which hosts over 1 million other online stores. It uses a 256-bit SSL certificate to establish a secure encrypted connection. All pages, content, credit card, and transaction information is protected by the same level of security used by banks. Our site is also certified Level 1 PCI DSS compliant, the highest level of security certification. This certification signifies we are in compliance with standards for security policies, technologies and ongoing processes that protect our payment systems from breaches and theft of cardholder data.

Do you ship internationally?

At this time, we only ship within Canada & USA. We hope to one day be able to ship worldwide, but not at this very moment. Very sorry for the inconvenience.

How can I purchase a gift card?

Super simple and easy to use. Click here, choose the amount you'd like to purchase, complete your purchase, then you will get the gift card via email.

What is your return policy?

Due to the nature of the items we sell, we do not accept returns. However, if there are any issues with your order like if we shipped out the wrong size or flavour, or perhaps the package was damaged during shipment, please contact us and we'll make it right.

The flavour / size I want are marked sold out, when will they be back in stock?

We're sorry to hear! We make Palm Bites during the weekends, so try again Monday morning to see if it is back in stock. Alternatively, you can choose to be notified by email when the product is back in stock by entering your email in the product page of the sold out product.

I'm an influencer, how can we work together?

Please share with us your social media pages or blog(s) and what you have in mind in a partnership and we will reach out to get started.

Still have questions?

(905) 565-5898

info@palmbites.ca

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