GENERAL

Is it safe to shop on palmbites.ca?

Yes it is. We use Shopify (NYSE:SHOP) as our e-commerce platform which hosts over 1 million other online stores. It uses a 256-bit SSL certificate to establish a secure encrypted connection. All pages, content, credit card, and transaction information is protected by the same level of security used by banks. Our site is also certified Level 1 PCI DSS compliant, the highest level of security certification. This certification signifies we are in compliance with standards for security policies, technologies and ongoing processes that protect our payment systems from breaches and theft of cardholder data.

I'm looking to make a bulk order, how can I do that?

We're happy to accommodate orders of all sizes. If you are looking to be a wholesaler, please click here.

If you have a special event coming up, please click here.

You can also inquire at bulk orders by emailing us at info@palmbites.ca

I'm missing a product from my order, what do I do?

Please contact us to let us know what the issue is. Provide us with your order number and we'll get back to you within 24hrs.

I chose to pick up my order at checkout, what do I do now?

Based on the date and time location you chose, we will be there waiting for you. You will receive an email from us when you're order is ready for pickup, then you just come inside and we'll assist you from there.

Do you ship internationally?

At this time, we only ship within Canada & USA. We hope to one day be able to ship worldwide, but not at this very moment. Very sorry for the inconvenience.

How can I purchase a gift card?

Super simple and easy to use. Click on gift card, choose the amount you'd like to purchase, complete your purchase, then you will get the gift card via email.

What is your return policy?

Due to the nature of the items we sell, we do not issue refunds. However, if there are any issues with your order like if we shipped out the wrong size or flavour, or perhaps the package was damaged during shipment, please contact us and we'll make it right.

The product i want is out of stock, when will they be back in stock?

To learn when the product will be back in stock you can choose to be notified by email on the product page of the sold out item.

I'm an influencer, how can we work together?

Please contact us via email, phone or instagram direct messages.

CAN I PURCHASE IN STORE?

Yes you can! Our store is located at 2500 Meadowpine Blvd, Unit #6 in Missisauga, Ontario. We are open from 11am - 6pm on weekdays and 11am - 4pm on Saturday. The store does not open on Sundays.

Can i include a message with my order?

When you checkout include your message in the box labelled "special delivery instructions or message to the recipient". If you need to add a message after you've placed the order, email us at info@palmbites.ca with your order number and desired message!

ARE YOU THE MANAFACTURER?

We manufacture our products in house at our location in Mississauga, Ontario.

ENERGY BITES

HOW do i store energy bites?

Energy Bites can be stored at room temperature but we recommend refrigeration to ensure the best quality!

How many energy bites do i get in my order?

Energy Bites come in a 550g pack that contains 17-20 Energy Bites.

What flavours are available?

Energy Bites are available in Pistachio, Coconut, Sesame and Hazelnut. Our Variety Pack has an exclusive flavour: Peanut!

Nutritional info

Energy bites
Coconut

Pistachio

Sesame

Hazelnut

COFFEE

DATE SQUARES

How many squares do i get in an order?

An order of Date Squares comes with 3 pouches, each pouch contains 3 Date Squares. 1 order comes with 9 Date Squares

How do i store date squares?

Date Squares can be stored at room temperature, but we recommend you refrigerate them to keep your Date Squares as fresh as possible!

what is the shelf life?

Date Squares have a shelf life of two months!

DIAMOND ROSE

ARE THE ROSES REAL?

Our Roses are real roses that were preserved to last between 1-3 years. All materials used in preservation process are hypoallergenic, non-toxic, non-corrosive, non-carcinogenic. The solutions and colorants used are food and textile grade and do not pose a health or environmental risk.

how long do they lAST?

Preserved roses last a minimum of 1 year, and usually go over 3 years based on testing and experience. Please do keep in mind these are real roses and they eventually die. Please follow the care instructions so they last the longest.

HOW DO I CARE FOR THEM?

Keep away from water and direct sunlight.
• Recommended temperature: 18° to 22° C.
• Your roses feel comfortable in their box. Please do not remove them.
• Your roses aren’t for consumption either, it might be obvious to some, but we have to disclose this: please do not eat your roses..

PALM BITES

What is a palm bite?

A Palm Bite is a gourmet chocolate covered date, filled and coated with nuts or nut butters! We also produce Naked Palm Bites which is a two bite without any chocolate.

Are palm bites made with palm oil?

Palm Bites and all other products are not made with Palm Oil, and do not come in contact with Palm Oil in our facilities

what type of chocolate are palm bites made with?

Palm Bites are made using Vegan Dark Chocolate which contains: cocoa mass, cocoa butter, sugar, emulsifier: soya lecithin, natural vanilla flavouring.

WHY ARE PALM BITES CALLED PALM BITES?

Dates grow on Date Palm Trees!

HOW DO I STORE PALM BITES?

Palm Bites are best stored in a cool dry place, like your kitchen counter. No refrigeration required.

Can i customize a box?

Yes you can! To inquire about custom boxes call us at (416) 833-7114 or email us at info@palmbites.ca.

Whats the difference between one bites and two bites?

The One Bite is a deglet noor date which are smaller, firmer and have a sweet taste, though not as sweet as the Two Bite Medjool Date. The Medjool Date is much sweeter and juicier than the Deglet noor date and is 2-4x bigger!

how many dates are in one box?

Two Bite Boxes:

500g Box contains 20-24 Bites

(Pistachio, Hazelnut, Almond, Peanut Butter)
300g Mini Box contains 10-12 Bites
(Pistachio, Hazelnut, Almond, Peanut Butter, Walnut)

One Bite Boxes:

450g Box contains 36 Palm Bites

225g Box contains 18 Palm Bites

Are they vegan?

Palm Bites are vegan! They are also gluten free and certified kosher.

ARE THERE PITS IN THE DATES?

Palm Bites do not have pits in them, the dates are pitted before they are stuffed with nuts.

nutritional info

Two BIte
PISTACHIO

PEANUT

ALMOND

HAZELNUT

ONE BITE

PISTACHIO

PEANUT

ALMOND

HAZELNUT

NUT BUTTERS

HOW DO I STORE NUT BUTTERS?

Nut Butters can be stored at room temperature, and refrigerated after opening.

WHAT ARE THE SERVING SIZES?

A 140g Jar has 6 1/2 tablespoons of Nut Butters

A 280g Jar has 13 tablespoons of Nut Butters

WHAT FLAVOURS ARE AVAILABLE?

Nut Butters are available in Pistachio Butter, Almond Butter, Organic Peanut Butter, Cashew + Coconut Butter and Pistachio + White Chocolate Butter!

WHAT IS THE SHELF LIFE?

Nut Butters have a 3 month shelf life excluding our Peanut Butter which lasts 6 months!

HOW CAN I USE NUT BUTTERS?

Nut Butters are perfect in your smoothies, oatmeal, and toast! There's lots of creative ways to use Nut Butters, share your recipes with us on Instagram!

DATE SPREADS

HOW DO I STORE DATE SPREADS?

Date Spreads are good for 1 year and only require refrigeration after opening.

WHAT ARE THE SERVING SIZES?

A 140g Jar has 6 1/2 tablespoons of Date Spread

A 280g Jar has 13 tablespoons of Date Spread

WHAT FLAVOURS ARE AVAILABLE?

Date Spreads are available in Hazelnut, Almond, Peanut, and Nut Free

HOW CAN I USE DATE SPREADS?

Date Spreads are perfect with a warm pita, but are versatile and can be used in your smoothies and your charcuterie board. There's lots of creative ways to use Date Spreads, share your recipes with us on Instagram so we can keep the list going!

What is the shelf life?

Date Spreads have a 1 year shelf life!

NUTS

ARE THE NUTS SALTED?

All nuts such as the Almonds, Cashews, Pistachios, Lemon Almonds etc, are roasted and salted unless otherwise stated on the product.

WHAT DO MIX NUTS CONTAIN?

The Mixed Nuts contains : Jumbo Cashews. Pistachios, Red Pistachios, Almonds, and Spanish Peanuts!

STILL HAVE QUESTIONS?

Feel free to contact us by phone or email!

(416) 833-7114

info@palmbites.ca