To preserve the quality and consistency of our products, Palm Bites uses temperature-controlled shipping when required. Shipping methods may vary depending on the product and destination. Once your order has been delivered, it is the customer's responsibility to retrieve it promptly. Leaving packages unattended in a mailbox or on a front porch may result in melting, spoilage, damage from weather, or interference from animals. Please monitor your tracking information closely and ensure your package is brought inside as soon as possible after delivery to help maintain product quality.